Overview

The Emrox Network is a suite of solutions which can connect: customers, stores, workshops, suppliers, freight companies and insurance companies. Our solutions are designed to optimize return flows, both in respect of saving cost but also in increasing customer satisfaction. Via our API, the Emrox Communication Centre (ECC), customer's existing software solutions can also connect to the ECC, and vice versa, by using the SOMOS communication format (open format).

Solutions

Emrox Store is a hosted solution that makes it possible for stores or resellers to administer their returns and provide their customers with a highly professional service.
The software is a web application that needs no local installation and is accessible from anywhere. A powerful service concept tool to manage all types of returns and repairs
in one intelligent system. Suitable for both large store chains and individual stores.

Emrox Workshop is a solution for workshops, which supports all the critical processes involved in the repair flow from the end user to the workshop. The system is highly customizable for an efficient and user friendly experience. Some of the features are: Receiving and sending goods, SWAP, DOA and repair handling, pre-invoicing suppliers, stock management, automatic communication with stores and other parties for efficient
handling of cost estimates and logistic issues, integration with accounting systems, calendar and task administration, reports, statistics, and much more...

A fully integrated hosted solution which enables manufacturer & distributors, their service partners and stores, to effectively handle the management of customer returns and swap-outs, proving full tracking and return status information for customers.

Emrox Contact Centre is a hosted solution designed for Contact or Call Centres to enable them to effectively answer questions and register
RMA's (Return Merchandise Authorisations) from stores, or end customers.

Emrox Customer Access is an automated service for end users which provides a status report of their return/ repair which is being managed by an Emrox solution. Via this interface end users can provide additional information (if requested) regarding their return.

Emrox Self Service is a solution that allows your customers to register returns/ repairs via your own website, eliminating the need for a call centre/service support line.