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BlueFront Update
June 2008
Welcome to BlueFront Update!
BlueFront Update is a newsletter which is designed to keep you up to date with developments at BlueFront, bring you news of new Emrox solutions, provide updated information on existing Emrox solutions, advise details about software update releases, and to supply you with feature hints and tips to ensure that you get the most from your Emrox solution.
In this issue:
News - A new CEO for BlueFront Sweden.
New_Product - The new Emrox Self Service.
Hints_and_Tips - Best practise using the Follow Up feature in Emrox Store.
Software_Updates - New update release for the Emrox NET2 platform.
BlueFront Update will be issued on a monthly basis and back copies will also be available on our main website www.bluefront.com/newsletters
News - New CEO for BlueFront Sweden
 From May 2008, Johan Frisk has been appointed to be the new CEO at BlueFront Sweden. Johan was previously the COO and Development Manager at BlueFront Sweden, since 2004.
Johan has an in-depth knowledge of our Emrox solutions and customers, and we are confident that his appointment will ensure the continuing success of BlueFront as a company. BlueFront Sweden is both a development company and the sales company for the Swedish market. All Emrox solutions are developed and maintained by BlueFront Sweden.
New Product - Emrox Self Service
Emrox Self Service is a new application in the latest generation of Emrox Network. Self Service is a replacement and enhancement of the “Corporate Access” application which has been available on our old platform. The Emrox Self Service Product Sheet can be found at www.emrox.net/products/product-sheets/Emrox%20Self%20Service%20Product%20Sheet%201.2-2.pdf
Self Service can be used in several different ways. Simply speaking, it is an application that makes it very easy to register new returns, made by a customer directly, or a person who only registers returns occasionally.
All versions of Self Service are built as an easy to use five step wizard. At Store level, you can set-up and customize your Self Service accounts with different mandatory fields and even hide unused or unwanted fields. You can produce and integrate your own templates with instructions to your users in several steps of the operation.
Self Service can be branded with your Logos and colours, and even be integrated as flash at your web pages! Self Service can be connected to all kind of actors in the Emrox Network – even users connected via third party software in their operations!
Possible uses of Self Service:
- Web Access: Integrate Emrox with your Web Shop or Website, and pre-populate data from your customer's shop account into Self Service. Let the Emrox product control inform your customers about how and where to send their defective product!
- Customer Service - Let your call centre pre-register new orders when your customers call with problems…
- Store - Make an easy way to register service orders for personnel who only register repairs and returns occasionally.
- Customer Terminal - This is an in-store terminal which can be offered for customers use to reduce their waiting time. This also can reduce the time spent by sales or after-sales staff, and can increase capacity in the service department. It can also be used in combination with pick-up services or other solutions!
Hints and Tips - Emrox Store, Follow-Up:
A great feature in Emrox Store – is the “Follow- Up” routine. Follow-Up is a very useful tool for the manager responsible for service and returns in the shop. Follow-up has the following features – each with alarm settings:
- New and undelivered services – Return items for repair promptly; if not, you will have a long TAT (turn around time).
- Services delayed from workshop – Contact the workshop, before your customer contacts you. When workshops learn that you have focus – they will give you priority! In this feature there is functionality to inform your customer about the delay, something that impresses most customers a lot – you take care of them. They don’t know that you have a tool that helps you do this with a minimum of work!
- Services not closed – Send the customer a reminder every third day if they don’t pick up their repaired item – get your loan items back faster – reduce your TAT!!
- Services still active – Keep the number down, close orders that are finalized!!
- Cost estimates – Follow-up cost estimates daily, if not, workshops may return unanswered repairs at your cost!!
- Services still active – Keep your database clean and updated. If there are a huge number of open orders in your Emrox Store account, you can close older orders in bulk, and this will be done quietly without notifications to consumers or workshops…
- Use Follow-up daily and get more use of your Emrox Store account!!
Software Updates - Emrox.net 2.1.2
 A new update for Emrox.net (the platform for Emrox Store) has been released with a host of enhanced features and improvements to functionality.
More information is available at www.emrox.net/news
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